Routes incoming WhatsApp messages to the right support queue based on keyword matching. Escalates unresolved tickets to Slack after 2 hours of inactivity.
Author
Tunde Fashola
Location
Lagos, Nigeria
n8n version
v1.0.0+
Downloads
0
Added
Jan 2025
Setup instructions
1
Download the workflow
Click the Download button above to save the workflow.json file to your device.
2
Import into n8n
In your n8n instance: Workflows → Import → select the downloaded file.
3
Set up credentials
Create credentials for: whatsapp-business, notion, slack. Go to Settings → Credentials → Add Credential.
4
Replace placeholders
Find any YOUR_* values in the workflow nodes and replace with your real credentials.
5
Activate & test
Toggle the workflow active and trigger a test run. Check the execution log.